This research project includes a jurisdictional scan of income-qualified home retrofit programs across North America and makes recommendations for better practices for an equity-focused program delivery model. Furthermore, an in-depth analysis of BC Hydro and FortisBC's Energy Conservation Assistance Program (ECAP) is completed and supported by a customer journey map to illustrate points of stress in the ECAP customer journey.

Partner: Ecotrust Canada
Keyword: leadership & behaviour change, real estate sector, retrofits

Laura MacTaggart